Let's Get F.O.C.U.S.E.D.© on Customers

Delivering Exceptional Customer Service

Overview

Creating a customer service culture in your organization is the cornerstone to your continued success. Some companies try and reinvent themselves in an effort to increase market share by adding non-traditonal product lines.

The effectiveness of advertising or a marketing campaign based on the four P's (Product, Price, Place and Promotion) is no longer seen as a strategic advantage. The only advantage you have left to set yourself apart from your competition is the level of customer service you provide.

Customer's buying attitudes are changing and you must develop a sales strategy to address those changes. You need the ability to assess your customer's needs and respond appropriately in every situation. We all have customers either internal or external, and it's how you interact with those customers that will make the difference.

This workshop recognizes the contribution of all team members in helping to create a winning formula for long-term success.

“Very informative, wish we had more time. Very good for inexperienced sales people. Brian has a great delivery style and covered all the relevant points.”

~Susan Thompson, Workshop Participant

Who Should Attend

Are you new to the sales profession and need to develop your skills as a service provider? Do you want to improve the overall effectiveness of your sales team? Are you an experienced sales professional looking to enhance your ability to communicate effectively with your customers?

Are you a storeowner or general manager wanting to develop a customer service program in your place of business? If youâ€™ve answered yes to any of these questions, then this workshop is for you.

Workshop DiSC® Profile

DiSC Classic Profile

DiSC Classic ® is the leading DiSC assessment on the market.

DiSC Classic assists in self-discovery, communication devlopment, and other crucial soft-skills.

DiSC Classic PDF e-Brochure.

Save Money On Our Workshops

Subscribe to the Ah-ha! Quarterly Newsletter and get a 15% Discount on any regular priced Workshop, Product or Service.

Ah-ha! Subscription Form:
First Name:
Last Name:
E-mail:
Your privacy is safe. Read our Privacy Policy

Workshop Information

Duration:
1 Day Workshop 8:30am to 4:00pm

Cost:
$349.00 Canadian per person plus applicable tax.

Home Study Course:
$169.00 Canadian per person plus applicable tax.

Calendar of Workshops
View our calendar of current workshops.

Payment options information.

Registration & Cancellations Our Policy.

Group Rates & On-Site Workshops

Special rates are available for workshops taken by groups. You can also arrange for a workshop to be hosted at your place of business.

For more information please e-mail us at: workshops@pldynamics.com

Workshop Registration

To register for this workshop, or to request information, please do so using one of the options below. Thank you.

	On-line Request For Information Form.
	Local: (613) 829-4578 Toll Free: 1-877-714-1499
	Printable PDF Registration Form.
	Printable PDF Information Request Form.
	Get Latest Adobe Acrobat Reader

Learning Objectives:

Learn to recognize your customer's behavioural style and how to adapt yours.
Learn effective questioning techniques to identify your customer's real needs.
Learn how to develop trust in the buyer-seller relationship.
Enhance your verbal and non-verbal communication skills.
Learn effective problem-solving techniques to help cope with challenging customers.
Learn valuable selling techniques guaranteed to increase your market share.
Learn the seven steps to exceptional customer service.

Workshop Agenda:

F is for Friendly
O is for Observant
C is for Confident & Competent
U is for Understanding
S is for Sincere
E is for Energized
D is for Dependable

E-mail us if you have any questions. We can also be reached toll free at: 1-877-714-1499.

Power Link Dynamics, 2008. A Division of Brinley Consulting & Training Ltd. Ottawa, Ontario, Canada